Terms and Conditions
This page contains information on the terms and conditions for purchases from Crabtree and Hargreeves Ltd, trading as oakandpinewarehouse.co.uk.
These terms and conditions apply to the purchase of any goods/ products from Crabtree and Hargreeves Ltd website oakandpinewarehouse.co.uk. By accessing our website and or / placing an order you agree to be bound by all of the terms, conditions and policies set out below or within the website. Nothing in these conditions affects your rights as a consumer.
Please read these terms and conditions carefully before placing your order with Crabtree and Hargreeves Ltd. Crabtree and Hargreeves Ltd, at it's discretion, may change, modify, add or remove these terms and conditions at any time and therefore it is important to read these each time you make a purchase order. Contents of the Terms and Conditions:
2. Application of Conditions
3. Basis of Sale
4. Price and Payment
5. Description of Products
6. Warranties and Liabilities
8. Acceptance of the Product(s)
9. Risk and Title
10. Insolvency of Buyer
13. The Buyer's Right of Cancellation
14. Proper Law of Contract
15. Limitation of Liability
16. Data Protection
17. Complaints and Disputes
Standard conditions of sale:
1.1 "Buyer" means the person who buys or agrees to buy the Products/ Goods from the Seller.
1.2 "Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.3 "Seller" means Crabtree and Hargreeves Ltd.
1.4 "Delivery date" means the date specified by the Seller when the Products are to be delivered.
1.5 "Products" means those goods specified.
1.6 "Price" means the price for the Products including a 2.5% credit card usage charge, delivery, packing and VAT.
1.7 "Regulations" refers to The Consumer Protection (Distant Selling) regulations 2000 ("The Buyer's right to cancel").
1.8 "Tailored" means a Product that is non-standard.
1.9 "Address" refers to the address for Crabtree and Hargreeves Ltd. The address is:
Crabtree and Hargreeves Ltd, 21 Arisdale Avenue South Ockendon Essex RM15 5AS
1.10 "Consumer" shall bear the meaning given in Section 12 Unfair Contract Terms Act 1977.
1.11 "Contract" refers to any contract between the Buyer and Crabtree and Hargreeves Ltd for the sale and purchase of Products incorporating these conditions, whether completed electronically through this website or via other means.
1.12 "Delivery Place" refers to the delivery address as specified by you, the Buyer, in the Order.
1.13 "Order" refers to your offer, as the Buyer, to purchase Products that you place with Crabtree and Hargreeves Ltd, whether electronically or via other means.
2. Application of Conditions
2.1 Unless otherwise agreed in writing, these Conditions shall apply to the exclusion of any other terms and conditions.
2.2 Each order that the Buyer places shall be deemed to be an offer by the Buyer to purchase Products from Crabtree and Hargreeves Ltd, the Seller, subject to these conditions.
2.3 Each order that the Buyer places shall be deemed to be accepted by the Seller and will become binding once the Seller issues a Confirmation to the Buyer or, if earlier, the Seller delivers the Products to the Buyer in accordance with the delivery terms and conditions.
2.4 If for any reason the Seller does not accept the Buyer's Order, the Seller will advise the Buyer as soon as practicable. This will mean that there will be no binding Contract between the two parties.
2.5 The Buyer must ensure that the details that he provides the Seller are complete and accurate and that he provides all the necessary information relating to the Supply of the Products within sufficient time to enable the Seller to perform the Contract in accordance with these Conditions.
2.6 Any typographical or clerical error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
2.7 If any provision of these conditions is adjudged invalid or unenforceable in whole or part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
2.8 If the Seller is not able to supply the Product and payment has already been made by the Buyer, then following agreement between the Seller and the Buyer, the Buyer's account will be refunded or re-credited with the sum paid by the Buyer. The refund will be carried out as soon as possible, in any event, within 30 days of the order. The Seller will not be obliged to offer any compensation for disappointment suffered.
3. Basis of Sale
3.1 Subject to the Buyer's right to cancel the Contract, included within clause 13, the Seller shall sell and the Buyer shall buy the Products in accordance with the Confirmation. No Contract exits between the Buyer and Seller for the sale of any Products until the Seller has received, processed and confirmed the order and the Seller has received payment in full, (in cleared funds). Once the Seller does so, there is a legal binding Contract between the Buyer and Seller.
3.2 The description of Goods shall be set out in writing in the Confirmation.
3.3 Any item that is not the specified Product in the product description on the web page, and that appears in any photograph or illustration on the website or in product brochures, will not form part of this Contract. An example of such items are computers, televisions, and other pieces of furniture that can be seen in the pictures depicting the item in question in a natural setting. Such information is for illustration purposes only and may not comprise part of the Products.
3.4 Any specifications or advertising issued by the Seller and any descriptions or illustrations contained within our website or brochures will not form part of this Contract. Such information is by way of guidance or illustration only, and may not bear any relationship with Products.
3.5 The Buyer shall not be entitled to assign the Contract or any part of it without prior written consent.
3.6 The Seller may assign the Contract or any part of it to any person, firm or company.
4 Price and Payment
4.1 The Contract price for the supply of Products shall be as set out in the Confirmation. In the event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the Contract upon written notice. If notice of price increase is given by the Seller, the Buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the Seller within seven days of delivery of the notice of price increase to the Buyer.
4.2 If the Seller makes an error in the Confirmation or any invoice or any receipt the Seller will correct that error within 60 days of being notified of any error.
4.3 Payment of the Price shall be due on the date of the purchase order. Payment shall be due before the delivery date and time for payment shall be of the essence.
4.4 In the instance that payment has not been received and an order has been confirmed, interest on overdue invoices shall accrued from the date when payment becomes due on a daily basis until the date of payment at the rate of 2% above Natwest bank's base rate in force at that time.
4.5 No payment shall be deemed to have been received until the Seller has received cleared funds. There will be no delivery until cleared funds have been received.
4.6 Payment for the Products and any delivery charges can be made by any method shown on the Suppliers website at the time the Buyer places an order.
4.7 Payments shall be made by the Buyer without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Buyer.
4.8 The seller does not allow offers including the price match promise to be used in conjunction with each other unless otherwise stated.
5 Description of Products
5.1 The quantity and description of the Products shall be set out in the Seller's confirmation.
5.2 The Seller may make changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller's specification.
5.3 Photographs provided on the website are for illustrative purposes only and may not exactly match the Product itself.
6. Warranties and Liabilities
6.1 The Seller warrants that the Products will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship and condition for a period of 12 months from delivery, unless otherwise specified and subject to conditions set out below.
6.2 The Seller shall not be liable for any breach in warranty clause 6.1 unless:
6.2.1 The Buyer provides written notice of the defect within 7 days of the time the Buyer discovers or ought to have discovered the defect; and
6.2.2 The Seller is given reasonable opportunity after receiving the Buyer's notice of defect to examine the Products in question and the Buyer (if asked by the Seller to do so) shall return the Products to the Address at the Seller's cost for the examination to take place there.
6.3 The Seller shall not be liable for a breach of the warranty in clause 6.2 if:
6.3.1 The Buyer makes further use of such Products after giving notice of the defect to the Seller.
6.3.2 The defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage of use of the Products.
6.3.3 The Buyer alters or repairs such Products without our written consent; or
6.3.4 The Buyer has not paid the Contract price for the Products by the Payment date.
6.4 Subject to clause 6.2, if any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller's option) will either:
6.4.1 Repair or replace such Products (or the defective part) free of charge; or
6.4.2 Refund the price of such Products (or a proportionate part of the price) provided that the Buyer delivers up the Products for collection (or, if the Seller so requests and at the Seller's expense the Buyer return the Products or the part of such Products which is defective to the Seller at the Seller's Address).
6.5 If the Seller complies with clause 6.4 the Seller shall have no further liability for breach of any warranty in condition 6.1 in respect of such Products.
7.1 All delivery charges displayed on the website are guidelines. Final delivery charges will be confirmed before despatch and processing of the Order. The Seller will not deliver to addresses outside of mainland United Kingdom.
7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller.
7.3 Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods).
7.4 Dates and times quoted for delivery are approximate only. Delivery will take place Monday - Friday between 8am and 5.30pm. Where possible, Saturday deliveries maybe available for a surcharge. This surcharge will reflect the exact cost of the delivery by the Seller. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
7.5 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.
7.6 Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, the Seller reserves the right to charge the Buyer a minimum of ?25 to cover the cost of the failed delivery.
7.7 If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.
7.7.1 Any liability to the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.
7.8 The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
7.9 Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date.
7.10 Deliveries made by national carriers will be delivered by one man and delivered to your front door.
7.11 All goods must be signed for. We are unable to deliver to unattended premises or outside of customer addresses.
7.12 We do not accept any blame or liability for customers removing or disposing of old beds or mattresses prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.
7.13 Postcode areas AB31 - 38, AB41 - 56, FK19 - 21, H5, IV1, IV3 - 56 cannot be delivered on a next day basis.
7.14 Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Crabtree and Hargreeves Ltd will accept no responsibility once the goods have been signed for at the requested address.
7.15 Should the buyer require the seller to store an item for a period longer than 3 months, as a request from the buyer or as a consequence of the buyer being un-contactable then the seller reserves the right to charge for storage of the item for the period after the 3 months. If the goods have not been delivered 1 year after the original order date then the goods will be re-sold and any charges will be deducted from the refund.
8 Acceptance of the Product(s)
8.1 Other than where the Buyer acts as a Consumer, the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer.
8.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the Contract
9 Risk and Title 9.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products.
9.2 Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account.
9.3 The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller.
9.4 The Buyer may not use or resell the Products before ownership has passed.
9.5 The Buyer grants the Seller the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.
10 Insolvency of Buyer
10.1 This clause applies if:
10.1.1 The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction) or
10.1.2 An encombrancer takes possession, or a receiver is appointed, of any of the property of assets of the Buyer, or
10.1.3 The Buyer, not being a Consumer, ceases or threatens to cease, to carry on business, or
10.1.4 The Seller reasonably apprehends that any of the events mentioned above is a about to occur in relation to the Buyer and notified the Buyer accordingly.
10.2 If the clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable, despite any previous arrangement or agreement to the contrary.
11.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of their reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction or unavailability of power at the Seller's premises or its/ suppliers manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, import or export regulations or embargoes (including the failure of the Seller's suppliers to obtain any necessary export permits licences or other authorisations) and the party shall be entitled to a reasonable extension of its obligations.
11.2 Provided that if any event referred to in clause 11.1 continues for a period in excess of 30 days, the Buyer will be entitled to give notice in writing to terminate the Contract.
11.3 Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its Address or in the case of notices to the Buyer, at the Buyer's address as provided to the Seller.
11.4 Failure or delay by the Seller in enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.
12.1 The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
12.2 Representations - no statement, description, warranty condition or recommendation contained in any price list, advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
12.3 Additional costs - The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure to delay in taking delivery or through any acts or default on the part of the Buyer, it's servants, agents or employees.
13. The Buyer's Right of Cancellation
13.1 In accordance with the Regulations the Buyer has the right of cancellation within 7 days except where a Product is tailored to customer requirements and without fault.
13.2 To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
13.3 Once the Seller has been notified of the cancelling of the Contract, the Seller will refund or re-credit the Buyer within 30 days for any sum that has been paid or debited from the Buyer's credit card for the Products, this refund or re-credit will not include the delivery charge. This refund will be subject to a 2.5% surcharge, the cost of the credit/debit card transaction charged to the Seller by the Seller's payment processor Natwest streamline . This charge has been built into the Price of the Products.
13.4 If the Buyer does not cancel the Contract in accordance with clauses 3.1 and 3.2, the Buyer shall be deemed to have accepted the Goods (except any manufacturing faults) and will not be liable to return the Goods to the Seller.
13.5 If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, as prescribed in clauses 13.1 and 13.2, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return then in the packaging and condition they were delivered to the Buyer. Alternatively, the Seller will organise for the goods to be collected on a mutually convenient date. In this case, the Buyer will be re-credited with a full refund minus the exact cost of collecting the goods.
13.6 Please note that all Upholstery is subject to a 50% cancellation fee if cancelled after half the delivery lead time has passed. (The delivery lead time is clearly shown on each product).
14. Proper Law of Contract
14.1 The Contract shall be governed by the law of England and Wales and any dispute, question or remedy however so arising determined exclusively by the Courts of England and Wales.
15 Limitation of Liability
15.1 The Seller's total liability in Contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the Products.
15.2 Nothing in these conditions excludes or limits the liability of the Seller for death or personal injury caused by the Seller's negligence or fraudulent misrepresentation.
15.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
16. Data Protection
16.1 The Seller will take all reasonable precautions to keep the details of the Buyer's order and payment secure but unless the Seller is negligent, the Seller will not be liable for unauthorised access to information supplied by the Buyer.
17. Complaints and Disputes
17.1 If the Buyer has a complaint about the Goods or service, the Buyer should contact Crabtree and Hargreeves Ltd, the Seller by:
17.1.1 Post - sent to the Address in the definitions section
17.1.2 Electronic e-mail
17.1.3 Telephone on
17.2 The Seller will try to respond in writing to the Buyer's complaint within 14 working days of receiving it.
If you do not agree with our terms and conditions, please do not use our website.
18.1 We do not store credit card details nor do we share customer details with any 3rd parties
Crabtree and Hargreeves Limited trading as Oakandpinewarehouse.co.uk is a company registered in England and Wales, registration number 7860061.
Registered Office :
21 Arisdale Avenue
Essex RM15 5AS